Site Managers for the Free Tax Preparation Campaign

col-wide

Title:

Site Managers for the Free Tax Preparation Campaign

Employment Type:

Temporary

Location:

Seattle, WA

Salary:

$17 per hour

Application Contact:

http://www.uwkc.org/about/careers

Job Description:

United Way of King County is seeking Site Managers for the Free Tax Preparation Campaign to provide coordination, organization, and supervision for the operation of one free tax preparation site through the Free Tax Preparation Campaign. This signature program of United Way of King County helps low-income families increase their economic stability by connecting them with free tax preparation services, access to public benefits, and asset building opportunities. In 2017, over 1,000 volunteers prepared 22,700 tax returns, returning $30.5 million in tax refunds and credits back to the community. The Free Tax Preparation Campaign will offer services at more than 27 sites throughout King County in 2018. Each site will be staffed by volunteers and at least one paid Site Manager.
 
Site Managers must provide strong customer service to low- and middle-income clients coming into sites, ensure quality in the tax returns filed, and successfully manage the volunteers that staff the site. Tax law knowledge is a plus but not required. Those hired with little to no tax law experience will be asked to attend additional training provided by United Way.
 
DUTIES/SKILLS:
Examples of job duties:
  • Oversee preparation of tax returns and confirm all returns are correct.
  • Provide exceptional support to volunteers, managing and answering any questions they may have.
  • Provide excellent customer service to clients coming into the site, resolving issues and making sure clients receive all the services for which they are eligible.
  • Transmit tax returns to IRS Service Center and follow up on all rejected returns in a timely manner.
  • Troubleshoot technology issues such as printer installation, networking issues, or minor laptop malfunctions.
  • Submit reports and communicate with Tax Campaign staff each week during tax season.
This position is seasonal. Site Managers are hired from January 9, 2018 to April 19, 2018, and are scheduled to work 15-40 hours per week (depending on the hours of the site). Upon hire, they are required to independently complete IRS online tax law training and certification tests. Site Managers are also required to attend 2 full days and 2 nights of site manager trainings on November 18th, November 28th, December 2nd, December 14th, and December 19th. In addition, it is also a requirement for the Site Manager to attend 4 volunteer training sessions between December and January to assist with volunteer training. 

LOCATIONS:
  1. NO LONGER AVAILABLE---Bellevue: Jubilee Reach; Mondays and Wednesdays: 5:00 PM to 9:00 PM; Saturdays: 10:00 AM to 2:00 PM
  2. Kent: Kent Public Health; Tuesdays and Thursdays: 5:00 PM to 9:00 PM; Saturdays: 9:00 AM to 4:00 PM; Sundays: 11:00 AM to 3:00 PM (tentative schedule)
  3. Shoreline: Goodwill; Mondays and Wednesdays: 5:00 PM to 9:00 PM; Saturdays: 10:00 AM to 2:00 PM
  4. Renton: Salvation Army Renton Rotary; Mondays and Wednesdays: 5:00 PM to 9:00 PM; Saturdays: 1:00 PM to 4:00 PM
  5. SeaTac: Angle Lake Resource Center; Mondays and Wednesdays: 5:00 PM to 9:00 PM; Saturdays: 10:00 AM to 2:00 PM
  6. Seattle: El Centro De La Raza; Tuesdays and Thursdays 5:00 PM to 9:00 PM; Saturdays 10:00 AM to 4:00 PM
  7. Seattle: Goodwill; Mondays and Wednesdays: 5:00 PM to 9:00 PM; Saturdays: 9:00 AM to 2:00 PM (Changed from 4pm)
  8. Seattle: Seattle Public Library, Central Branch; Mondays through Thursdays: 12:00 PM to 7:00 PM (tentative schedule)  ADDITIONAL DAYS: Saturday 11:00 AM to 5:00 PM; Sunday 1:00 PM to 5:00 PM
  9. Tukwila: Tukwila Community Center; Tuesdays and Thursdays 5:00 PM to 8:00 PM; Saturdays 10:00 AM to 2:00 PM
  10. West Seattle: West Seattle Food Bank; Wednesdays and Thursdays 5:00 PM to 9:00 PM; Saturdays 10:00 AM to 2:00 PM
  11. NEW SITE:  Burien: Burien Community Center; Mondays & Tuesdays 2:00 PM to 7:00 PM
QUALIFICATIONS:
  • Good interpersonal and relationship-building skills
  • Ability to stay calm in high-stress, face-paced environment
  • Strong verbal communication skills
  • Demonstrated passion for helping low-income families and individuals build assets
  • Volunteer or Program Management experience
  • Excellent customer service skills
  • Experience with individual tax returns or the ability to learn tax law. Prior knowledge of tax law is helpful.
  • Ability to quickly learn tax prep software (TaxSlayer).
  • Ability to speak a second language (Spanish, Vietnamese, Chinese, Russian or East African language such as Amharic) preferred
  • Computer skills and experience in troubleshooting hardware (laptops and printers) a plus
Education and/or Experience:
Associates’ degree or equivalent experience, or advanced courses in accounting, computers, or related field preferred; at least 1 (or 2+) years’ experience in supervision of staff or volunteers, education, or management of programs. Tax preparation background is a plus.

Diversity and inclusion are at the heart of what it means to LIVE UNITED. We strongly encourage people of color to apply.
United Way of King County
720 2nd Avenue
Seattle, WA, United States
Phone: 206-461-8351
Organization Profile