Eligibility and Resource Specialist – Nonprofit



Eligibility and Resource Specialist – Nonprofit

Employment Type:

Full time


Kirkland, WA


$15.75/hour plus benefits

Application Contact:

Becky Jeanes 425 952-3047

Job Description:

Title: Eligibility and Resource Specialist – Energy
Department: Client Services
Location: Kirkland/Northshore Center
Compensation: $15.75/hour
Benefits: Eligible
Work Schedule:  Full Time
 Open: January, 2018
 Closes: When Filled

To see the complete posting and to apply, click here: https://workforcenow.adp.com/jobs/apply/posting.html?client=hopelink&jobId=129964&lang=en_US&source=CC2

Since 1971, Hopelink has served homeless and low-income families, children, seniors and people with disabilities in the north and east King County, WA. With service centers in Redmond, Bellevue, Kirkland, Shoreline and Sno-Valley (Carnation), we are the largest nonprofit organization in the area.  Hopelink programs and services focus on five key areas: food, financial assistance, housing & family development, adult education & employment and transportation/mobility. Programs are aimed at helping people achieve stability, and helping them gain the skills and knowledge they need to exit poverty for good.

The Eligibility and Resource Specialist (ERS) meets with a high volume of clients one-on-one, determines client eligibility, and enrolls clients to receive Energy Assistance grants and Food Bank Services.  ERS staff are responsible for entering data accurately and efficiently into our Client Track database. They provide excellent customer service to all who walk through the door and respond promptly to phone and e-mail inquiries. The Energy Program is very fast paced and attention to detail is crucial. This position requires the ability to multi-task, stay calm under pressure and deescalate issues when necessary. ERS must be comfortable working with families and individuals that may be in crisis, suffer from mental illness, and/or are experiencing homelessness.

Required Qualifications:
• Bachelor's or AA degree OR 2 years of relevant work experience or customer service experience
• Intermediate level proficiency in MS Office suite including Word, Excel, Outlook and data systems
• Exceptional verbal, written and organizational skills
• Ability to exercise sound judgment and effective decision-making skills to accomplish goals and creatively problem-solve issues
• Ability to work effectively with and provide services to a diverse population
• Ability to work at various Hopelink Centers as needed

Preferred Qualifications:

• Two years experience working with low-income families
• Knowledge of the social service network throughout King County, as well as immediate community area helpful
• Bi-lingual skills in Spanish, Russian, Farsi, or Cantonese

Licenses, Certificates and other requirements:
• Must have reliable personal transportation in order to adhere to attendance expectations.
• Must pass criminal background check through the Washington State Patrol.

We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.
If you want to join our dynamic team, why not bring your talents and skills to Hopelink?  In addition to great staff, we offer a competitive benefit package.

To see all of Hopelink’s open positions, please visit:


Hopelink is an Equal Opportunity Employer committed to workplace diversity.




10675 Willows Rd NE #275
Redmond, WA, United States
Phone: 425 952-3047
Web: https://www.hopelink.org

Organization Profile