Eligibility & Resource Specialist - Energy



Eligibility & Resource Specialist - Energy

Employment Type:

Full time


Bellevue, WA


$15.75/hour plus benefits

Application Contact:

bjeanes@hopelink.org or 425 952-3047

Job Description:

Title: Eligibility and Resource Specialist – Energy
Department: Client Services
Location: Bellevue, WA
Compensation: $15.75 per hour
Benefits: Eligible for Medical/Dental Benefits, Vacation, Holiday, Sick Leave, 401k Retirement Savings with Employer Matching, Employee Assistance Program & Employee Discounts
Work Schedule: Full Time
Open: June, 2018
Closes: When Filled

To see the complete posting and to apply, click here: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=a4c4f625-6064-43a4-938d-3ecf41c6dff6&jobId=224034&lang=en_US&source=CC2&ccId=19000101_000001

Since 1971, Hopelink has served homeless and low-income families, children, seniors and people with disabilities in the north and east King County, WA. With service centers in Redmond, Bellevue, Kirkland, Shoreline and Sno-Valley (Carnation), we are the largest nonprofit organization in the area.  Hopelink programs and services focus on five key areas: food, financial assistance, housing & family development, adult education & employment and transportation/mobility. Programs are aimed at helping people achieve stability, and helping them gain the skills and knowledge they need to exit poverty for good.
The Eligibility and Resource Specialist (ERS) meets with a high volume of clients one-on-one, determines client eligibility, and enrolls clients to receive Energy Assistance grants and Food Bank Services.  ERS staff are responsible for entering data accurately and efficiently into our Client Track database. They provide excellent customer service to all who walk through the door and respond promptly to phone and e-mail inquiries.  This position requires the ability to multi-task, stay calm under pressure and deescalate issues when necessary. ERS must be comfortable working with families and individuals that may be in crisis, suffer from mental illness, and/or are experiencing homelessness.
Essential Functions:
• Completes primarily Energy Assistance appointments in the Fall and Winter months, and assists with Food Bank registration and renewals in Spring and Summer months based on program demands
• Ability to manage full schedule with up to 12 client energy appointments each day while processing incoming documentation for pending applications
• Practices excellent time management and organizational skills in order to meet application deadlines for contractual compliance
• Enforces agency and program eligibility requirements and policies
• Maintains and updates electronic client information while ensuring accurate and timely data entry
• Organizes and compiles client paper applications and confirms all required documentation is present
• Corrects electronic and paper client files in the case of an error
• Ensures client information is kept confidential
• Develops and maintains a strong knowledge of available services both within Hopelink and in the larger community in order to provide referrals and resources to clients who are seeking services
• Builds and maintains positive working relationships with fellow staff, vendors, donors, volunteers and other agencies
• Performs general office duties such as typing, filing, copying, faxing, answering a multi-line telephone, and routing calls
• Assists in covering front desk as needed
• Responds to all inquires in a friendly manner within 24 hours
• Regular, daily attendance and punctuality is essential to our business and to this position
• Communicates respectfully with people regardless of age, race, gender, religion, color, national origin, marital status, the presence of any physical, sensory, or mental disability, sexual orientation, political ideology, gender identity, military status, genetic information, or any other expression of diversity.
• Willingness to be flexible in supporting operational needs. This may include helping at one of our other service center sites on occasion.
• Other duties as assigned

Required Qualifications:

• AA or Bachelor's degree in Social/Human Services, Psychology, Sociology or a related field (or minimum 2 years equivalent of work experience in a related field)
• Customer service experience
• Intermediate level proficiency in MS Office suite including Word, Excel, Outlook and data systems
• Exceptional verbal, written and organizational skills
• Ability to exercise sound judgment and effective decision-making skills to accomplish goals and creatively problem-solve issues
• Ability to work effectively with and provide services to a diverse population

Preferred Qualifications:

• Two years experience working with low-income families
• Knowledge of the social service network throughout King County, as well as immediate community area helpful
• Bi-lingual skills in Spanish, Russian, Farsi, or Cantonese

Physical Demands:

The physical demands and work environment described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities who are otherwise qualified to perform the essential functions. 

• Must be able to lift 30 pounds on an occasional basis.
• Work involves standing, walking, stooping, talking, reaching, sitting, bending, kneeling, climbing, grasping, hearing, using hands to handle, feel or operate objects, and reaching with hands and arms. 
• Vision abilities required by this job include close vision and the ability to adjust focus. 
• The noise level in the work environment is usually moderately quiet.

Licenses, Certificates and other requirements:
• Must have reliable personal transportation in order to adhere to attendance expectations.
• Must pass criminal background check through the Washington State Patrol.

We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.
If you want to join our dynamic team, why not bring your talents and skills to Hopelink?  In addition to great staff, we offer a competitive benefit package.

To see all of Hopelink’s open positions, please visit:


Hopelink is an Equal Opportunity Employer committed to workplace diversity.





10675 Willows Rd NE #275
Redmond, WA, United States
Phone: 425 952-3047
Web: https://www.hopelink.org

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