Mobility Coordinator – Youth Community Transportation



Mobility Coordinator – Youth Community Transportation

Employment Type:

Full time


Bellevue, WA


$17/hr - $18/hr DOE

Application Contact: or 425 952-3047

Job Description:

~~Title:  Mobility Coordinator – Youth Community Transportation
Department:  Transportation/Mobility Management
Location: Bellevue
Work Schedule: Full Time
Compensation:  $17/hr - $18/hr DOE
Benefits:  Eligible
Open: 7/11/18
Closes: When Filled

To see the complete posting and to apply, click here:

Since 1971, Hopelink has served homeless and low-income families, children, seniors and people with disabilities in the north and east King County, WA. With service centers in Redmond, Bellevue, Kirkland, Shoreline and Sno-Valley (Carnation), we are the largest nonprofit organization in the area.  Hopelink programs and services focus on five key areas: food, financial assistance, housing & family development, adult education & employment and transportation/mobility. Programs are aimed at helping people achieve stability, and helping them gain the skills and knowledge they need to exit poverty for good.

Hopelink’s Mobility Management team empowers people to change their lives by facilitating access to the community. We do this by (1) supporting the coordination of special needs transportation through cross-sector collaborations to improve transportation services and (2) providing travel education and resources to build awareness of existing transportation options. We work to make it easier for all people to get around King County through innovative, collaborative problem solving.

The position provides staff support to key mobility management projects and initiatives and mobility committees as well as assists in the education and outreach of transportation resources. This position is funded through federal, state, and local funds and grants, and is contingent upon continued future grant funding. The Mobility Coordinator advocates for those who need transportation, facilitates discussion, teaches, connects, and partners with organizations to champion transportation solutions. The ideal candidate will be resourceful, self motivated, and posses a passion and interest in making an impact in the local community. 
The position provides staff support to our transportation demand management (TDM) projects and initiatives for youth. The Mobility Coordinator is responsible for the coordination of the Youth TDM contract activities, including building an awareness campaign for the Youth ORCA card and other related transportation resources and services for students at public high schools in King County.
This project is funded through June 2019 with an opportunity for project extension and/or other projects on the Mobility Management team.

Essential Functions:
(Note: Any one position may not include all of the functions nor do the listed functions include all tasks that may be found in positions of this class.)

• Coordinates the deployment of the Youth Transportation Demand Management (TDM) project in partnership with King County Metro. Identifies stakeholders and partnership opportunities, develops customizable communication materials, and oversees ongoing project management deliverables.
• Distributes ORCA fare cards and transportation materials such as brochures, schedules, and maps. Creates and revises program materials to meet targeted client and partner needs.
• Provides in-person training and transit training to groups of clients, primarily high school students, utilizing language interpreters as needed.
• Leverages existing channels of communication to promote transportation options, i.e., organizational social media such as Facebook, Twitter, and organizational website(s). Develops distribution lists.
• Provides staff support to mobility coalitions, workgroups, or project meetings. Writes and distributes meeting agendas and minutes and uses frequent interpersonal communication with a diverse set of stakeholders.
• Promotes access to transportation services, including integration and coordination of services. Increases awareness of and support for special needs transportation.
• Assists with coalition recruitment to ensure a diverse and engaged membership including a broad array of human services agencies, transportation providers, and other stakeholders.
• Communicates respectfully with people regardless of age, race, gender, religion, color, national origin, marital status, the presence of any physical, sensory, or mental disability, sexual orientation, political ideology, gender identity, military status, genetic information, or any other expression of diversity.
• Maintains a professional and positive working relationship with clients, vendors, volunteers, donors, and fellow staff and adhere to the Hopelink Standards of Conduct.
• Regular attendance and punctuality is essential to our business and to this position.
• Other duties as assigned.
• Practices and achieves Hopelink’s Core Competencies in order to support Hopelink’s overall strategy, team goals and individual goals. 
• This position is a Service Critical Employee with specific attendance requirements.  More information is available in the Hopelink Adverse Weather Policy. 

 Employee must report to work site during their scheduled hours, regardless of weather conditions or other emergencies.
 Manage own transportation needs in adverse weather, including possible limitations to public transportation options.
 Have a specific plan to address any other possible attendance barriers that arise during adverse weather and other emergencies, such as disrupted utilities or public services, road closures, school closures, etc.

Required Qualifications:
• Bachelor’s degree or an equivalent combination of education, work experience, and/or military service.
• Strong leadership skills with a talent for building professional relationships and the ability to work collaboratively on projects.
• Skilled in effective action planning and project implementation.
• Skilled in event coordination and public speaking.
• Experience with community outreach and marketing.
• Experience collecting and analyzing data, defining problems, identifying potential solutions, developing implementation strategies, and evaluating outcomes.
• Ability to exercise sound judgment and effective decision-making skills to accomplish goals and creatively problem-solve issues. 
• Ability to set priorities and manage multiple tasks requiring consistent accuracy.
• Strong planning and organizational skills, with attention to detail.
• Exceptional verbal, written and presentation skills required with the ability to communicate effectively, with contractors, other employees and outside agencies using tact, courtesy and good judgment.
• Experience working with diverse communities, preferably low-income, older adults, people with disabilities, immigrants, refugees, and/or veterans.
• Proficiency with a personal computer and Microsoft Office software.
• Must be able to travel via personal vehicle to offsite work locations or meetings within the region on a regular basis.

Preferred Qualifications:
• Experience working with high-school students.
• Knowledge of passenger transportation services in King County and Puget Sound, including human service transportation.
• Bilingual candidates are encouraged to apply.

Physical Demands:

The physical demands and work environment described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities who are otherwise qualified to perform the essential functions. 
• Must be able to lift 20 pounds on an occasional basis.
• Work involves standing, walking, stooping, talking, reaching, sitting, bending, kneeling, climbing, grasping, hearing, using hands to handle, feel or operate objects, and reaching with hands and arms. 
• Vision abilities required by this job include close vision and the ability to adjust focus. 
• The noise level in the work environment is usually moderately quiet.

Licenses, Certificates and other requirements:
• Must pass criminal background check through the State Patrol.
• Valid Washington State driver’s license.
• Reliable personal transportation.
• Proof of personal automobile liability insurance.

We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.
If you want to join our dynamic team, why not bring your talents and skills to Hopelink?  In addition to great staff, we offer a competitive benefit package.

To see all of Hopelink’s open positions, please visit:

Hopelink is an Equal Opportunity Employer committed to workplace diversity.


10675 Willows Rd NE #275
Redmond, WA, United States
Phone: 425 952-3047

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