Learning Facilitator (Registration & Operations)

col-wide

Title:

Learning Facilitator (Registration & Operations)

Employment Type:

Full time

Location:

Seattle, WA

Salary:

18.33 per hour

Application Contact:

https://www.appone.com/MainInfoReq.asp?R_ID=2255416

Job Description:

Woodland Park Zoo is seeking a Learning Facilitator to work with our registration and operations team for our newly restructured Learning & Innovation department.

This Facilitator position is part of the registration and operations team that support all Learning & Innovation programs and opportunities, and it is primarily administrative, . The registration and operations team work collaboratively together to support all programs in the department, with some primary areas of focus. Each member of the team has primary areas of registration responsibility but will work regularly in all areas of registration; this position focuses on our camp programs. This Facilitator will be responsible for all aspects of camp registration including but not limited to: being the liaison between our camp programs and camp families, booking rooms, building programs in registration system and on web site, registering participants, managing refunds and deposits, and developing class rosters. This Facilitator will also be responsible for organizing/maintaining common area and programmatic supplies as well as supporting general operations for the department. This role does not present the programs we have here at the zoo, but supports them operationally.

The individual in this position must be very organized, highly flexible, able to provide excellent customer service and able to work as a member of a team that provides cross-team support. They will need to be very detail oriented, positive, solutions-focused, enthusiastic and customer service-oriented and communicate with internal and external clients in a courteous and professional manner. They must enjoy working with diverse populations and exhibit patience, politeness, and tact under pressure. The person in this position will work a regular Tuesday through Saturday or Sunday through Thursday schedule.

SUMMARY

Responsible for development, implementation, presentation, promotion and evaluation of programs and activities supporting the zoo’s business and mission. Typically, 80 percent of a Learning Facilitators’ time will be spent engaging with audiences and 20 percent of their time will be spent on development and other office tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Facilitate and present engaging programs and experiences to audiences of all ages on and off zoo grounds
  • Develop and implement curricula, programs, props and activities
  • Provide feedback on curriculum, programs and activities
  • Collect and organize data and statistics, and prepare reports
  • Provide customer service information and assistance to the public, staff and volunteers. Provide crowd control, group management and rectify minor customer issues, complaints and disputes
  • Assist with the evaluation of programs and activities
  • Maintain program props, materials and supply inventories. Stock, clean and organize props and materials for programs
  • Assist with development, facilitation and evaluation of training programs and activities. Facilitate trainings or training elements as appropriate.
  • Perform logistical support duties to include booking and organizing rooms and resources, registering participants, processing payments, scheduling activities, maintaining statistics, records and databases
  • Identify and recommend policy and process improvements to leads/supervisors/managers
  • Transport program participants, materials and resources
  • Mentor Instructors, volunteers and interns
  • Research content and write articles, blog posts, fliers, publications, communications/interpretive materials and other promotional and support materials
  • Facilitate meetings, including developing agendas, facilitating inclusive participation, building consensus, resolving conflicts and capturing notes.
  • Perform other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent written and verbal communication skills
  • Strong interpersonal skills and the ability to work with a variety of stakeholders from different backgrounds and abilities (visitors, volunteers, teachers, and staff, etc.)
  • Highly organized, detail oriented and efficient with excellent administrative and time management skills
  • Ability to prioritize workload and schedules in a fast-paced environment with multiple agendas
  • Ability to manage multiple tasks and projects with high energy and creative problem-solving skills
  • Ability to anticipate needs and challenges, take initiative, ask questions, and provide solutions to achieve department and organization objectives
  • Ability to work effectively as a team member, and independently with little supervision
  • Adaptable to changing environments, operational protocols and business situations
  • Highly professional public presence and strong customer service orientation
  • Ability to work a non-standard/flexible schedule, which may include weekends, some evenings and holidays
  • Commitment to the mission of the zoo and the institutions’ Core Values
    EDUCATION/EXPERIENCE 
    A minimum of two years combined education and experience developing and facilitating engaging, inclusive experiences for a variety of audiences; developing curriculum; and implementing and evaluating programs. Experience with a zoo, aquarium, museum, early childhood center, park or other informal education organization preferred.
    CERTIFICATES, LICENSES, REGISTRATIONS
    Valid Washington State Driver’s License preferred.
    COMPUTER SKILLS 
    Proficient and experienced with Microsoft Office applications; particularly Word, Excel, PowerPoint and Outlook. Must be able to work with customized databases and technology, and conduct Internet research.
    PHYSICAL DEMANDS 
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    The position requires an ability to walk or transit across the 92-acre facility in variable weather conditions and enter non-public behind the scenes staff areas. The employee must frequently lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds while handling, lifting, and storing program supplies, kits, and bulk food supplies. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl while setting up displays, transporting class props and materials.
    WORK ENVIRONMENT 
    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions. The noise level in the work environment is usually moderate to loud.

APPLICATION DIRECTIONS

Applications are only accepted online through our Jobs page at www.zoo.org; no other forms of application will be acceptedCover letter and resume are REQUIRED when applying for this position. NO PHONE CALLS PLEASE.

APPLICATION DEADLINE: Applications are due prior to 12:00 AM on the posted Close date (i.e. by 11:59 PM the evening before).

Woodland Park Zoo is an equal opportunity/affirmative action employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, sex, religion, national origin, disability, veteran’s status, sexual orientation, or gender identity/expression.

Woodland Park Zoo
5500 Phinney Ave N
Seattle, WA, United States
Phone: 2065482437
Web: http://www.zoo.org

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