Lead Learning Facilitator (Youth & Adult Engagement)



Lead Learning Facilitator (Youth & Adult Engagement)

Employment Type:

Full time


Seattle, WA


19.26 per hour

Application Contact:


Job Description:

Woodland Park Zoo is currently seeking a Lead Learning Facilitator to lead customized and deep learning engagements which provide opportunities for youth and adults from diverse backgrounds to connect with and support the zoo and its mission in meaningful ways. These fun and mission-relevant learning opportunities will foster empathy, develop ecological literacy and efficacy, and empower people and their communities to live sustainably with wildlife and their habitats. The Lead Learning Facilitator will coordinate the development and implementation of revenue generating engagements, as well as strategies to provide equitable access to mission-based programs for broad and diverse audiences. The schedule for this position will vary by season, with a Monday – Friday schedule in summer and a Tuesday – Saturday schedule during the fall, winter and spring.


Responsible for coordinating schedules and resources, and leading development, implementation, presentation, promotion and evaluation of programs and activities which support the zoo’s business and mission. Typically, 80 percent of a Lead Learning Facilitators’ time will be spent on development and other office tasks and 20 percent of their time will be spent engaging with audiences.


  • Lead program and project development and implementation processes and teams
  • Develop and evaluate curricula, programs, activities, projects, props and interpretive elements
  • Facilitate and present engaging programs and experiences to audiences of all ages on and off zoo grounds
  • Under direction of supervisor/manager work on the development, facilitation and evaluation of training programs and activities. Facilitate trainings or training elements as appropriate.
  • Provide feedback on curriculum, program and activities
  • Collect and organize data and statistics, and prepare reports
  • Maintain program props, materials and supply inventories in accordance with program budgets. Stock, clean and organize props and materials for programs
  • Perform logistical support duties to include booking and organizing rooms and resources, registering participants, processing payments, scheduling activities and maintaining records and databases
  • Transport program participants, materials and resources
  • Lead and mentor Learning Facilitators, Associates, volunteers and interns and coordinate their work and daily task schedules.
  • Research content and write articles, blog posts, fliers, publications, grant narrative information, communications/interpretive materials and other promotional and support materials
  • Provide customer service information and assistance to the public, staff and volunteers. Provide crowd control, group management and rectify minor customer issues, complaints and disputes.
  • Identify and recommend policy and process improvements to supervisors/managers.
  • Facilitate meetings, including developing agendas, facilitating inclusive participation, building consensus, resolving conflicts and capturing notes.
  • Support supervisory team in maintenance of internal and external partnerships
  • Lead and assist with donor and partner cultivation activities, including (but not limited to) tours, materials and events
  • Collaborate with Education Research staff to develop and implement program evaluation plans. Apply evaluation findings to achieve program improvements
  • Perform other duties as assigned


This job has no supervisory responsibilities.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent written and verbal communication skills
  • Strong interpersonal skills and the ability to work with a variety of people from different backgrounds and abilities (visitors, volunteers, teachers, administrators and staff, etc.)
  • Highly organized, detail oriented and efficient with excellent administrative and time management skills
  • Ability to prioritize workload and schedules in a fast-paced environment with multiple agendas
  • Ability to manage multiple tasks and projects with high energy and creative problem-solving skills
  • Ability to anticipate needs and challenges, take initiative, ask questions, and provide solutions to achieve department and organization objectives
  • Ability to work effectively as a team member, and independently with little supervision
  • Adaptable to changing environments, operational protocols and business situations
  • Highly professional public presence and strong customer service orientation
  • Ability to work a non-standard/flexible schedule, which may include weekends, some evenings and holidays
  • Commitment to the mission of the zoo and the institutions’ Core Values


A minimum of four years combined education and experience in developing and facilitating engaging, inclusive experiences for a variety of audiences; and implementing and evaluating trainings and programs. Experience with a zoo, aquarium, museum, early childhood center, park or other informal education organization preferred.


The employee may be required to lift and/or move up to move up to 50 pounds. Reasonable accommodations may be made to perform essential functions.


While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions. The noise level in the work environment is usually moderate to loud.

Application Directions:

  • Cover letter and resume are required when applying for this position.
  • Applications are only accepted online through our Jobs page at www.zoo.org
  • No phone calls please
  • APPLICATION DEADLINE: Applications are due prior to 12:00 AM on the posted Close date (i.e. by 11:59 PM the evening before).

Woodland Park Zoo is an equal opportunity/affirmative action employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, sex, religion, national origin, disability, veteran’s status, sexual orientation, or gender identity/expression.

Woodland Park Zoo
5500 Phinney Ave N
Seattle, WA, United States
Phone: 2065482437
Web: http://www.zoo.org

Organization Profile