Lead Learning Facilitator (Volunteer Engagement/Operations)



Lead Learning Facilitator (Volunteer Engagement/Operations)

Employment Type:

Full time


Seattle, WA


19.26 per hour

Application Contact:


Job Description:

Woodland Park Zoo is currently seeking a Lead Learning Facilitator within our dynamic Learning & Innovation Department who will develop and facilitate volunteer opportunities for youth and adults from diverse backgrounds and provide operations support to the department. The position will focus on functions, logistics and activities in support of volunteers and department operations. They will share overlapping efforts with the volunteer engagement and operations teams including volunteer coordination, recruitment and training, day-to-day volunteer supervision, recognition, communications and department operations.

The successful candidate will serve a key role in supporting the zoo’s commitment to equity and inclusion. The person in this position will lead and be a positive role model and mentor for staff and volunteers. They will also have the ability to facilitate collaborative program development and work broadly to support all volunteers and operational efforts. The ideal candidate will have experience leading and working with youth and volunteers. The ability to speak another language in addition to English (preferably Spanish) is highly valued. The schedule for this position is Saturday through Wednesday.


  • Lead program and project development and implementation processes and teams
  • Develop and evaluate curricula, programs, activities, projects, props and interpretive elements
  • Facilitate and present engaging programs and experiences to audiences of all ages on and off zoo grounds
  • Under direction of supervisor/manager work on the development, facilitation and evaluation of training programs and activities. Facilitate trainings or training elements as appropriate.
  • Provide feedback on curriculum, program and activities
  • Collect and organize data and statistics, and prepare reports
  • Maintain program props, materials and supply inventories in accordance with program budgets. Stock, clean and organize props and materials for programs
  • Perform logistical support duties to include booking and organizing rooms and resources, registering participants, processing payments, scheduling activities and maintaining records and databases
  • Transport program participants, materials and resources
  • Lead and mentor Learning Facilitators, Associates, volunteers and interns and coordinate their work and daily task schedules.
  • Research content and write articles, blog posts, fliers, publications, grant narrative information, communications/interpretive materials and other promotional and support materials
  • Provide customer service information and assistance to the public, staff and volunteers. Provide crowd control, group management and rectify minor customer issues, complaints and disputes.
  • Identify and recommend policy and process improvements to supervisors/managers.
  • Facilitate meetings, including developing agendas, facilitating inclusive participation, building consensus, resolving conflicts and capturing notes.
  • Support supervisory team in maintenance of internal and external partnerships
  • Lead and assist with donor and partner cultivation activities, including (but not limited to) tours, materials and events
  • Collaborate with Education Research staff to develop and implement program evaluation plans. Apply evaluation findings to achieve program improvements
  • Perform other duties as assigned


This job has no supervisory responsibilities.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent written and verbal communication skills
  • Strong interpersonal skills and the ability to work with a variety of people from different backgrounds and abilities (visitors, volunteers, teachers, administrators and staff, etc.)
  • Highly organized, detail oriented and efficient with excellent administrative and time management skills
  • Ability to prioritize workload and schedules in a fast-paced environment with multiple agendas
  • Ability to manage multiple tasks and projects with high energy and creative problem-solving skills
  • Ability to anticipate needs and challenges, take initiative, ask questions, and provide solutions to achieve department and organization objectives
  • Ability to work effectively as a team member, and independently with little supervision
  • Adaptable to changing environments, operational protocols and business situations
  • Highly professional public presence and strong customer service orientation
  • Ability to work a non-standard/flexible schedule, which may include weekends, some evenings and holidays
  • Commitment to the mission of the zoo and the institutions’ Core Values


A minimum of four years combined education and experience in developing and facilitating engaging, inclusive experiences for a variety of audiences; and implementing and evaluating trainings and programs. Experience with a zoo, aquarium, museum, early childhood center, park or other informal education organization preferred.


The employee may be required to lift and/or move up to move up to 50 pounds. Reasonable accommodations may be made to perform essential functions.


While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions. The noise level in the work environment is usually moderate to loud.

Application Directions:

  • Cover letter and resume are required when applying for this position.
  • Applications are only accepted online through our Jobs page at www.zoo.org
  • No phone calls please
  • APPLICATION DEADLINE: Applications are due prior to 12:00 AM on the posted Close date (i.e. by 11:59 PM the evening before).

Woodland Park Zoo is an equal opportunity/affirmative action employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, sex, religion, national origin, disability, veteran’s status, sexual orientation, or gender identity/expression.

Woodland Park Zoo
5500 Phinney Ave N
Seattle, WA, United States
Phone: 2065482437
Web: http://www.zoo.org

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