Mobile Food Program Supervisor



Mobile Food Program Supervisor

Employment Type:

Full time


Kirkland, WA


$21.25/hour – 22/hour Depending On Experience

Application Contact:

Job Description:

Title: Mobile Food Program Supervisor
Department: Community Services
Location: Kirkland Northshore Center and various Eastside locations
Work Schedule: Full Time, Monday – Friday, Day shift with 1 or 2 evenings a week, flexible schedule options available
Compensation:  $21.25/hour – 22/hour Depending On Experience
Benefits:  Full benefits eligible including: medical, dental, vision, life insurance, short and long term disability, paid vacation, holiday and sick leave, 401k retirement savings plan with employer matching, employee assistance and employee discount programs
Open:  August 2019
Closes: When filled
To see the complete posting and to apply, click here:
Since 1971, Hopelink has served homeless and low-income families, children, seniors and people with disabilities in the north and east King County, WA. With service centers in Redmond, Bellevue, Kirkland, Shoreline and Sno-Valley (Carnation), we are the largest nonprofit organization in the area.  Hopelink programs and services focus on five key areas: food, financial assistance, housing & family development, adult education & employment and transportation/mobility. Programs are aimed at helping people achieve stability, and helping them gain the skills and knowledge they need to exit poverty for good.
The Mobile Food Program Supervisor provides coordination of the food program for the mobile food programs; provides guidance, direction, and supervision to volunteer staff.  Responsible for weekly ordering of fresh and non-perishable food from multiple sources, maintains inventory and overall cleanliness of mobile food truck. Performs client intake, determines client eligibility, and provides appropriate information and referrals.  The Mobile Food Program Supervisor provides leadership for the volunteer staff and sets the tone for culturally competent and client focused customer service for all food bank participants. Drives box truck from warehouse to various locations around East King County for distribution of food.
The ideal candidate will bring a desire to work in community neighborhoods with low-income families, volunteer coordination skills, and 2 or more years of experience driving a box truck.
Essential Functions:
  • Responsible for the operation of the mobile food bank for daytime & weekly evening food banks; includes set-up, operation and clean up (with support from Hopelink Food team and volunteers.)
  • Acts as community liaison in helping establish locations where mobile food truck will distribute food and sets weekly routes.
  • Maintains food inventory; knowledgeable about current food supplies and rotation of stock.
  • Trains, organizes, assigns, and supervises volunteers. Partners with Volunteer department to schedule volunteers to ensure necessary support of mobile food bank operations.
  • Ensures volunteer staff is engaged, motivated, supported, and properly trained on safety procedures, food bank best practices, and client-focused customer service.
  • Works closely with volunteers to resolve issues; provides volunteer performance training/guidance as necessary and partners with Food Program Manager to resolve escalated issues.
  • Utilizes an inventory database to assist with food related data and reports.
  • Responsible for weekly ordering of fresh and non-perishable food from multiple sources.
  • Maintains cleanliness and order of the mobile food bank.
  • Occasionally conducts initial phone screening with potential clients and obtains all relevant information. During intake appointment, determines eligibility for services such as food, housing, temporary shelter, and utilities.
  • Develops strong knowledge of available services within Hopelink. Supports Integrated Service Delivery goal by connecting client with other appropriate Hopelink services. Ensures follow-up with clients referred by internal Hopelink programs in order to provide continuous, integrated service delivery.
  • Develops working knowledge of available services in the larger community. Provides information and referrals to other community resources and programs for visitors and clients.
  • Maintains and updates paper and electronic client files as needed including direct data entry of client information during intake.
  • Data collection and preparation of monthly/quarterly/annual summary reports.
  • Communicates respectfully with people regardless of age, race, gender, religion, color, national origin, marital status, the presence of any physical, sensory, or mental disability, sexual orientation, political ideology, gender identity, military status, genetic information, or any other expression of diversity.
  • Maintains a professional and positive working relationship with clients, vendors, volunteers, donors, and fellow staff and adheres to the Hopelink Standards of Conduct.
  • Regular, daily attendance and punctuality is essential to our business and to this position.
Desired Qualifications:
  • AA or BA degree or equivalent combination of education, training, and work experience in a related field, and/or military service.
  • Desire/ability to work with low-income families.
  • Experience working with volunteer groups, volunteer leadership skills, and/or significant experience volunteering.
  • Able to lift 40 pounds repeatedly.
  • Minimum 2 years of experience driving a box truck or similar vehicle.  No special license required, driver safety training provided.  (Must be able to drive 26 food box truck daily.)
  • Proof of clean driving record; 9 years of general driving experience required.
  • Ability to operate a forklift and electric pallet jack (training provided.)
  • Strong written and verbal communication skills.
  • Comfortable with using MS Office suite including Word, Excel, and Outlook (training provided as needed)
  • Bi-lingual candidates are encouraged to apply.  Spanish or Russian speaking skills helpful but not required
Physical Demands:
The physical demands and work environment described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities who are otherwise qualified to perform the essential functions. 
  • Must be able to lift up to 40 pounds frequently.
  • Work involves standing, walking, stooping, talking, reaching, sitting, bending, kneeling, climbing, grasping, hearing, using hands to handle, feel or operate objects, and reaching with hands and arms. 
  • Vision abilities required by this job include close vision and the ability to adjust focus. 
  • The noise level in the work environment is moderately noisy.
  • Must be able to operate pallet jack and forklift
  • Must be able to drive 26’ box truck on a daily basis (no special endorsement needed)
Licenses, certificates, & other requirements:
  • Valid Washington Driver's license with 9 years of general driving experience and proof of clean driving record
  • Reliable personal transportation.
  • Proof of automobile liability insurance.
  • Must pass criminal background check.
We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.
If you want to join our dynamic team, why not bring your talents and skills to Hopelink?  In addition to great staff, we offer a competitive benefit package.
To see all of Hopelink’s open positions, please visit:
Hopelink is an Equal Opportunity Employer committed to workplace diversity.
8990 154th AVE NE
Redmond, WA, United States
Phone: 4259523047

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